Which customers do you want to keep?

All customers are good clients. Maybe not all. There are customers, or former customers, that businesses choose not to do business with. For this article, we’ll assume that you are willing to do business in any way with anyone who approaches you. All customers are good, I said. Some customers are still better than […]

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Prioritizing technology for your hotel staff

Hoteliers are investing heavily in technologies that benefit their guests, such as mobile apps, booking engines, digital concierges, keyless entry, beacons, and automated check-in and check-out processes. Scott Dobroski of Glassdoor’s corporate communications stated in a New York Times article that “All companies are now technology companies, but this is particularly […]

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