Which customers do you want to keep?
Joy R. Rose All customers are good clients. Maybe not all. There are customers, or former customers, that businesses choose not to do business with. For this article, we’ll assume that you are…
February 2024
Prioritizing technology for your hotel staff
Hoteliers are investing heavily in technologies that benefit their guests, such as mobile apps, booking engines, digital concierges, keyless entry, beacons, and automated check-in and check-out processes. Scott Dobroski of…
Why hotels are charging up for electric vehicles
Sales of electric cars in the United States increased by 70 percent in 2016. This was a year-over-year increase. The choice for consumers is greater than ever. By the end…
Why affordable luxury hotels brands are heading to Asia
These affordable luxury hotels are making progress in the region as they launch a flurry of new products across some of its most popular locations. CitizenM will expand its footprint…
Why You Should Think Carefully About Your Hotel’s Complimentary Breakfast
“Good hotel, bad breakfast.” You’ll find reviews of hotels from all over the globe, including boutiques in Ireland and big chains in Australia. These reviews all have one thing in…
6 Ways Your Hotel Annoys Business Travellers
It’s incredible how the mood you feel can be affected when you are traveling on business. And if you are in a bad mood, your performance could suffer. Meetings might…
Airport hotels: The stylish new models near the runway
The Westin Denver International Airport Hotel has a lobby that is just steps from the security screening, but the rooms have floor-to-ceiling glass walls with views of the cityscape or…
How Employee Wellness Affects Hotel Performance
Alchemists were once people who spent their lives searching for a substance that could turn base metals into silver or gold. The substance, also known as “the philosopher’s stone,” was…
All-Inclusive hotels have a new look for a new era
All-inclusive (AI) vacations have been popular since the 1950s when travelers were looking for a vacation package that included food, lodging, and entertainment. The concept is still popular today, but…
Are soft brands the real threat to independents?
Building a hotel brand that will last the test of time is a challenge for any brand, especially as guests’ needs are always changing. Major chains respond to the unpredictable…