Day: 24 February 2024

All customers are good clients. Maybe not all. There are customers, or former customers, that businesses choose not to do business with. For this article, we’ll assume that you are willing to do business in any way with anyone who approaches you. All customers are good, I said. Some customers are still better than […]

Hoteliers are investing heavily in technologies that benefit their guests, such as mobile apps, booking engines, digital concierges, keyless entry, beacons, and automated check-in and check-out processes. Scott Dobroski of Glassdoor’s corporate communications stated in a New York Times article that “All companies are now technology companies, but this is particularly […]

Sales of electric cars in the United States increased by 70 percent in 2016. This was a year-over-year increase. The choice for consumers is greater than ever. By the end of 2016, automakers offered about 30 electric vehicles to choose from. These included the Tesla Model S and Chevy Volt. Ford plans […]

These affordable luxury hotels are making progress in the region as they launch a flurry of new products across some of its most popular locations. CitizenM will expand its footprint in Kuala Lumpur and Shanghai in the next year. The hotel pioneered in European cities with its hip vibe and […]

“Good hotel, bad breakfast.” You’ll find reviews of hotels from all over the globe, including boutiques in Ireland and big chains in Australia. These reviews all have one thing in common: the free breakfast at a hotel was not worth it. It was either not worth it or the hassle. After the […]

It’s incredible how the mood you feel can be affected when you are traveling on business. And if you are in a bad mood, your performance could suffer. Meetings might not go as smoothly as they should. You may make the biggest professional mistake of your career by a chain of events. […]

The Westin Denver International Airport Hotel has a lobby that is just steps from the security screening, but the rooms have floor-to-ceiling glass walls with views of the cityscape or the Rocky Mountains. Singapore passengers can walk directly from Terminal 3 at Changi Airport to Crowne Plaza Hotel, a luxury property […]

  Alchemists were once people who spent their lives searching for a substance that could turn base metals into silver or gold. The substance, also known as “the philosopher’s stone,” was believed to be able to grant immortality. The Great Work was the name given to efforts made to find it. Alchemy and […]

All-inclusive (AI) vacations have been popular since the 1950s when travelers were looking for a vacation package that included food, lodging, and entertainment. The concept is still popular today, but its business model has changed dramatically. Consider the abundance of food at the buffets in many All-Inclusive Resorts. Food is more likely […]

  Building a hotel brand that will last the test of time is a challenge for any brand, especially as guests’ needs are always changing. Major chains respond to the unpredictable nature of this market by introducing “soft brands” that could potentially offer more tailored services. In just one year, major […]